Privacy policy
Timetable date
MelbourneGrowthLab works with the data behind other businesses' growth, so it holds itself to a clear standard for its own, following the principles set by Australia's Privacy Act 1988.
01The organisation responsible
Responsibility for the information on this page sits with Techno Hiker Pvt Ltd of India, MelbourneGrowthLab's operator. Contact us about privacy at hello@melbournegrowthlab.online or through the growth check form.
02What the form collects
- Your name, a reply address, the kind of business, your website, where customers are and your note about where sales stall.
03What client work involves
- Agreements, invoices, correspondence and our reports.
- Where you grant it, access to analytics or testing tools, usually showing aggregated figures rather than named customers.
We ask clients not to send us customer lists or payment data. If we ever need individual-level data for a specific task, we agree the purpose and safeguards in writing first.
04Why we use it
Answering enquiries, delivering commissioned work, keeping the financial records the law expects, and securing this website. Any other use needs your agreement first.
05No tracking, no automated decisions
This site uses a single essential cookie to protect the form from abuse, and no analytics, advertising or cross-site tracking. We do not make decisions about people by computer program alone.
06Sharing
Under contract, a web host and an email service process data for us. Selling personal information, or passing it on for someone else's marketing, is something we never do. Authorities receive it only when compelled by law, and client names are published only with written consent.
07Handling outside Australia
Expect your details to be processed beyond Australia: our team works from India, and several of our service providers are based overseas. We collect as little as we can and choose providers that protect it properly.
08Keeping and deleting
- Enquiries that do not lead to work: removed within twelve months.
- Tool access: revoked when an engagement ends.
- Financial records: held for the periods tax law sets.
09Your requests
You can ask for the personal information we hold about you and for corrections. Once we have confirmed your identity, we respond within thirty days. If you remain dissatisfied, the Office of the Australian Information Commissioner handles complaints.
10Revisions
When this policy changes in substance, the timetable date above changes too. Read it alongside the terms of service and the pricing.