Terms of service

The following terms cover use of melbournegrowthlab.online, free growth checks and every ticket purchased from the studio.

01Who we are

The MelbourneGrowthLab studio is operated by Techno Hiker Pvt Ltd from India; registration details are printed on each quote and invoice. Direct questions about these terms to hello@melbournegrowthlab.online. Our working principles appear on the about page.

02Eligible clients

We serve businesses only, and only those trading lawfully in Australia. Escort and sexual-services businesses are not eligible. Clients remain responsible for their own compliance, including age assurance, consumer law and privacy.

03Honest design commitment

We will not design, test or recommend fake countdowns, invented scarcity, charges revealed only at the end, pre-selected extras, shaming refusal buttons, subscriptions that are hard to leave, or any other practice intended to manipulate consumers. A request for such work ends that part of the engagement.

04Other work we refuse

Helping anyone around age checks or platform advertising rules, messaging people without their consent, and invented, bought or cherry-picked reviews are all off the table.

05What each ticket covers

Tasks are listed for each ticket on the pricing page and set out in your quote. Development, advertising spend, legal advice and search engine optimisation sit outside a ticket unless agreed in writing.

06Results are not promised

Conversion and revenue hinge on much that lies outside our hands. Careful, tested work and a monthly written report are what the studio commits to; a particular result is not.

07Fees

• Charged monthly in Australian dollars at the quoted rate, with no share of revenue or uplift.
• Rolling: cancel with thirty days' notice in writing.
• Committed: choose three, six or twelve months at the reduced rate; every month of that period is owed.
• GST appears separately where it applies; each invoice should be settled within a fortnight.

08Confidentiality and rights

Business information you share stays confidential. Deliverables become yours on payment; our methods and templates remain ours. Personal information is treated as described in the privacy policy.

09Liability

Rights under the Australian Consumer Law that cannot be excluded are preserved. Apart from those, the total we are liable for across all claims is limited to three months of fees paid before the claim, and excludes lost profits and the actions of platforms or regulators.

10Ending an engagement

After any commitment ends, either party can stop by giving thirty days' written notice. The studio may stop at once if the client conditions above are breached, and either party may end matters for a significant breach that remains unfixed two weeks after notice.

11Applicable law

India's law governs this agreement and India's courts settle any dispute, except where a quote signed by both sides chooses differently.